FAQs  

  • Yes this is possible. It's always best if the pets are in the same photo but our artists are able to work with multiple photos to create your masterpiece. If you leave some detailed design notes it will help us work efficiently to make sure the design is to your standards!

  • Yes we do! The same guidelines apply to all photo submissions, regardless of subject. See the Photo Guidelines for uploading your photo.

  • If you follow our photo guidelines you'll have the best chance at producing the best artwork.

    Here are some more helpful tips:

    • Make sure the photo is taken in good lighting.

    • Try to take the photo at eye level with your pet.

    • Make sure the photo isn't blurry.

    • Make sure no features are out of frame. (e.g. ears, feet, tail).

    If there are any issues with the photo provided our team will let you know and work swiftly to help improve the quality.

  • You can change your order within 24 hours of placing it. We cannot guarantee an order placed more than 24 hours ago can be changed.

  • We always try and get the most up to date and cheapest shipping price. Therefore, we use live shipping rates which are shown at checkout.

    Artwork Creation

    • We will have a proof ready to preview within 2-4 days.

    • Once we have your approval, we will start creating the artwork within 24 hours.

    Shipping times

    USA: 2-4 Weeks

    CA, AUS, UK: 2-4 Weeks

    Europe: 2-5 Weeks

    Rest of world: 2-5 Weeks

    All orders are shipped fully tracked.

  • A L&C artwork is the absolute perfect Christmas gift. This means it is one of our busiest times of the year.

    We would advise ordering before the 8th of December to be fully certain is arrives on time.

    ** For last-minute shoppers, We can guarantee you will receive a proof of the artwork within 1-2 days. Which can be used to show the giftee what is on its way. **

  • We don't offer express shipping as delays are a given around Christmas time regardless of shipping selected.

    Please make sure you order early to ensure any delays won't stop your artwork from arriving after Christmas Day.

  • Please contact us at hello@leashandcollarpets.com and we will be happy to answer.